I’m experiencing a critical issue with the S3-to-Arion migration on the Hippius desktop app v0.1.91 (Linux/Ubuntu).
The Problem:
Desktop app shows “Migration Required” for a large number of files (hundreds of thousands, hundreds of GB)
Clicking “Migrate My Files” causes the app to freeze on a white screen
The app becomes completely unresponsive and must be force-killed
The storage-control API returns 502 errors
The objectstore API returns 524 timeouts
I cannot access, list, or download any of my files through any method (desktop app, API, SDK, CLI)
What I’ve Tried:
Reinstalled desktop app (upgraded from 0.1.88 to 0.1.91)
Tried accessing files via the Python SDK (hippius v0.2.74) - times out
Tried the REST API directly (storage-control endpoint) - returns 502
Queried the blockchain RPC - user storage data returns empty (confirming S3 data is off-chain)
Filed a support ticket via API
Additional Issue:
One of my S3 buckets appears as a phantom entry - it shows in the bucket list but returns “NoSuchBucket” when accessed or deleted via UI or API.
This data is critical and losing it is not an option. Is the S3 backend currently down for maintenance? Is there a timeline for when the migration tool will work? Any guidance on how to access our files during this transition would be greatly appreciated.
Thanks for the detailed write-up. We also received your support ticket — we’ll follow up there shortly for anything account-specific.
First things first: don’t panic. As long as no delete operations were performed on your end, your data is safe — nothing is lost.
What’s happening: we recently migrated from our legacy S3 backend to Arion (our new distributed storage layer). During this process, we temporarily disabled the billing/accounting module to avoid double-charging users that init migration. That’s exactly why your blockchain RPC query returns empty — the on-chain storage records were paused on purpose, not wiped. Your actual files are still intact on our infrastructure.
The app freeze and API timeouts with a dataset your size (86K+ files) are a known limitation we’re working to resolve — the migration tool needs to be optimized for larger accounts like yours.
We’ll reach out via your support ticket as well to coordinate next steps. If you’d like faster back-and-forth, feel free to DM me on Discord and we can set up a group DM with the team.
